What do my quote include and is it subject to change?
We rely on the customers to give us an accurate description of their cleaning project. E.g. number of bedrooms, offices, kitchen, bathrooms, dens, living rooms etc. Quotes received from Big Apple Maid is based on information provided by the customer and is subject to change should the customer provide inaccurate description .
Must I be at home when you clean my house?
It's your choice. Many of Big Apple Maids' customers prefer to give us a key. Others leave us a key in a safe place each visit. Others are home while we clean.
What if I would like something cleaned that may not be a normal item in the maid's normal checklist?
We have a wide variety of housekeepers that can offer a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact our office for more information. If you have a special request, chances are, if it has to do with house cleaning, we have a maid registered with our agency that can handle most special requests.
Are your maids safe to service our home?
Although we make sure every housekeeper referred has a history of being very careful with your belongings, it's good to know that you are protected against loss and/or breakage that may occur while the maids clean your home. Videos and photos may also be taken of the project to ensure customer satisfaction. In addition, all of our maids referred go through a thorough background check.
Will I always have the same maids?
We make every effort to have the same maids in your home. Occasionally there may be a substitute due to illness.
How do you protect my keys?
Your key is secured in a locked key storage device to which only the Big Apple Maids office managers have access. The key is issued to your house keeper on the day of the cleaning and then returned back to the managers to get stored back in the lock box.
Do I need to provide my own house cleaning products?
Big Apple Maids housekeepers will always be prepared to clean your home with their own supplies. If in any case you have preferable cleaning products that you would like to supply instead, just inform our office and we will inform your maid.
What are your house cleaning rates?
Fees are based on the condition and size of the home. It is best to contact our local office and speak to one of our representatives for a FREE on the phone estimate. We will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs.
What is your cancellation policy?
We require 2 business days notice if you need to change or cancel your scheduled cleaning. Less than 2 days notice will result in the higher of $100 or 10% of project cost cancellation fee. We do not offer refunds for customers wishing to cancel the day of the project.